Portrait | Pencil | Medium Rough Style

Shipping Policy

Thank you for choosing Pixpaint for your custom portrait painting needs. Below, we outline our shipping policy to ensure a smooth and transparent experience for all our valued customers.

1. Shipping Times

a. Once your portrait painting is completed, it will be carefully packaged and shipped to the address provided during checkout. The product will ship the product within 5-7 working days
b. Shipping times may vary depending on your location, the shipping method selected, and any unforeseen circumstances such as weather conditions or customs delays.
c. Estimated shipping times will be provided during the checkout process. Please note that these are estimates and actual delivery times may vary.

2. Shipping Methods

a. We offer various shipping methods to accommodate your preferences and delivery time requirements.
b. Standard shipping: This is our default shipping option, which provides an economical and reliable delivery service.
c. Expedited shipping: For customers who require their portrait paintings to be delivered quickly, we offer expedited shipping options at an additional cost.
d. Please select your preferred shipping method during the checkout process.

3. Shipping Costs

a. Shipping costs are calculated based on the shipping method selected, the destination address, and the size and weight of the package.
b. Shipping costs will be displayed during the checkout process before payment is made.
c. Any applicable taxes or customs duties will be the responsibility of the customer.

4. Tracking Your Order

a. Once your portrait painting has been shipped, you will receive a confirmation email with a tracking number.
b. You can use this tracking number to monitor the progress of your shipment and receive updates on its estimated delivery date.
c. If you encounter any issues with tracking your order, please don't hesitate to contact us for assistance.

5. International Shipping

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6. Delivery

a. It is the customer's responsibility to ensure that someone is available to receive the delivery at the provided address.
b. If nobody is available to receive the package, a delivery attempt will be made, and a notification may be left for the recipient to arrange for re-delivery or pickup.
c. If delivery attempts are unsuccessful, the package may be returned to us, and additional shipping charges may apply for re-delivery.

7. Contact Us

If you have any questions or concerns about our shipping policy or the delivery of your portrait painting, please don't hesitate to contact us at contact@pixpaint.in. Our customer service team will be happy to assist you.

Thank you for choosing Pixpaint. We look forward to delivering a beautiful custom portrait painting to you soon!

Refund Policy

At PixPaint.in, we are committed to delivering digital portraits that exceed your expectations. While we strive for customer satisfaction, it's important to note that due to the unique and personalized nature of our digital portraits, we do not offer refunds after the delivery of the final artwork.

Refund Eligibility:

1. Cancellation before Processing: You may request a refund if you cancel your order before our artists begin processing your portrait.
2. Quality Concerns: In the rare event that the delivered portrait does not meet our quality standards or if there are errors attributable to our team, we will work with you to make the necessary revisions or provide a refund.
3. Cancellation during Processing: If you choose to cancel your order while it is still in the processing stage, a partial refund may be considered based on the work completed.

How to Request a Refund:

• Contact Customer Support: If you believe you are eligible for a refund, please contact our customer support team at support@pixpaint.in within 7 days of receiving your final portrait.
• Provide Details: Clearly outline the reasons for your refund request, and include supporting information such as images or descriptions illustrating the quality concerns.

Refund Processing:

• Refund Method: Refunds will be processed through the original payment method used during the purchase.
• Timeframe: Refund processing times may vary depending on your payment provider. Please allow up to 10 business days for the refund to reflect in your account.

Exceptions:

• Customization Issues: Refunds will not be granted for concerns related to the chosen customization options (e.g., background choice, color preferences) as these are part of the personalized nature of our service.
• Customer Error: Refunds will not be issued for errors or dissatisfaction that result from customer-provided photos or instructions.

By placing an order with PixPaint.in, you acknowledge and agree to the terms outlined in this refund policy.

For any further inquiries or assistance, please contact our customer support team at support@pixpaint.in.

PixPaint.in reserves the right to update or modify this refund policy at any time without prior notice. It is the customer's responsibility to review this policy periodically for changes.